Please read thoroughly the following terms and conditions for your own information and protection. It is your responsibility to ensure that you have read and understood the various terms associated with your contract before bookings any travel component.


The flights (excluding low cost flights) shown on this site are ATOL protected by the Civil Aviation Authority. We act as agents for licensed tour operators. As travel and booking agents we act only as Agents for the Principals actually providing the relevant services and with whom your contract will be made. We shall not be liable for any act or default on the part of such a Principal or its agents or servants. All holidays shown are subject to availability. When booking the lead passenger must be 18 years old at the time of departure.

In accordance with the US Department of Homeland Security, all customers travelling to America must apply for a VISA waiver in advance. This can be done here.


When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as the booking is confirmed on our computer system. This contract is made on the terms of these booking conditions, which are governed by English law, and the jurisdiction of the English Courts. acts at all times as a booking agent on behalf of the supplier(s) involved with your holiday booking. As a booking agent, the company's role is to ensure that all travel components/services booked correspond with what has been agreed with you at the time of booking. In the case of those components/services deviating from what has been agreed due to the supplier(s') inability to honour the contract, then will open a communication dialogue between the relevant supplier(s) and the customer and will not be liable for any compensation claims. In this context, cannot be held responsible for any changes imposed by the suppliers nor can be considered liable for any omissions/mistakes, unless the latter occur due to our negligence. Ultimately, the customer will enter into a trading relationship with, which will be restricted solely to the above mentioned role of the company as a booking agent, as well as with the various suppliers involved who will have the responsibility to provide in full the services/products advertised at the time of booking.

The standard international practice regarding check-in and check-out times is to let rooms from midday to midday. However times frequently vary depending on establishment. Check-in times are usually between 2pm and 3pm, check-out times between 11am and 12 noon on the day of departure. Therefore, if you check in to the accommodation immediately after a night time flight, this would normally count as one night's accommodation, and hence the hotel must be booked from the day before. Similarly if your return flight is at night you will normally be required to vacate your room at 12 noon prior to leaving for the airport. Day rooms are subject to availability/cost and should be arranged locally with the accommodation management.


If you book more than 14 weeks before your arrival date, you have the choice when booking your holiday, of paying a deposit based on the airline, hotel and transfer supplier chosen, to secure the booking. Unless you advise us that you wish to cancel your booking before the balance due date, we will automatically take payment from your credit card of the balance due. By agreeing to these booking conditions, you consent to this procedure. We reserve the right to levy a percentage of the transaction value where payments are made by credit card.


Bookings made with low cost carriers are subject to 100% cancellation charges from the moment they are booked. Other amendments or changes to your booking must be received in writing from the lead named passenger. Charges may be levied by the tour operator or by your chosen suppliers, for which you will be advised at the time of the amendment. All administrative charge quotes are subject to change by either or our suppliers without notice on a daily basis. Charges detailed below, will apply from the moment you place a booking through us. Please note that any incorrect information on the documentation received from us, must be brought to the attention of the Administration Department of, within seven days of the date of issue of the received documents. We will not accept responsibility if you neglect to check the validity of all the information provided after the time period specified above. Failure to draw the correct information to our attention will impose the charges below. 

Charter Flights

  • Outside 8 weeks before departure - Loss of Deposit
  • Within 8 weeks of departure - 100% cancellation charge

Low Cost and Scheduled Flights
  • Non-refundable from the time of booking and carries a 100% cancellation charge.

  • Outside 5 Weeks of Departure - 20% or Loss of deposit, whichever the greater
  • Within 5 weeks of Departure - 50% cancellation charge
  • Within 2 weeks of Departure - 100% cancellation charge

Airport Transfers
  • Outside 4 weeks before departure - 25% cancellation charge
  • Within 4 weeks of departure - 100% cancellation charge

Car Parking
  • Non-refundable from the time of booking and carries a 100% cancellation charge.

  • £25 per Amendment + Airline/Hotel Charge
  • Amendment Name change: Airline/Hotel Charge

As act as booking agents for the individual elements of your holiday and as customers are required to agree to the Terms & Conditions of the relevant supplier at the time of booking, we are therefore not defined as the 'Principal' within ABTA's Code of Conduct, section 3.


We recommend that all passengers are adequately insured before travelling abroad. The latter is usually a prerequisite for most tour operators, who reserve the right to deny travel when proof of insurance cannot be provided.


Flight times and prices shown are provisional and may be subject to change, as per the tour operators' booking conditions. Any changes in flight prices from the time of search will be indicated on the booking page before you make payment. For flight bookings, please reconfirm your flight times 48 hours prior to departure as per the tour operator's/airline's instructions. This applies to both your outbound and inbound journey, as changes to flight times may occur while you are abroad. Tickets are generally issued by the tour operator between ten and fourteen days prior to departure, however they still reserve the right to issue documents at the airport. Please contact us one week prior to your departure if you have not received any travel documents. You are subject to the airline supplier's terms and conditions upon booking.


We, Holiday Managers Ltd trading as, will act as an agent in the booking of your accommodation. These terms of business set out the basis on which we arrange your accommodation, acting as an agent. Your contract will be with the accommodation provider/owner (referred to from now on as the principal) and their booking conditions will apply. We advise you to obtain and read these. Please ask us for a copy if you do not have one. As an agent, we accept no responsibility for the provision of the accommodation by the principal with whom you have a contract. All accommodation that we provide, or that is sold through us is not an offer by us to sell any accommodation, but an invitation to you to make an offer to the principals of the accommodation. We are free to accept that offer on behalf of those principals or to reject it.

We reserve the right to alter any of the advertised accommodation prices. You will be advised of the current price of the accommodation that you wish to book before your contract is confirmed.

When you have chosen your accommodation and you make a request to us to book it, you must pay the full cost of the booking in full if you are booking within 14 weeks of your arrival date, or a deposit if it is outside 14 weeks before departure. Your booking is confirmed and a contract between you and the principal will exist when you have seen the confirmation booking screen and received a confirmation email confirming the booking. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us. If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the principal who may cancel your booking and charge the cancellation fees set out in the booking conditions. Payments by credit card will attract a credit card charge of 2% and are non-refundable if you cancel your booking or it is cancelled by the Principal.

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party these terms of business. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed.

In some instances, specific specials requests should be communicated with us prior to booking, if those request/needs will have a bearing on the customers decision to actually stay in a specific hotel. If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the principal, but we can't guarantee that they will be met and we will have no liability to you if they are not.

Many principals require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses.

Any cancellation or amendment request must be sent to us in writing, by email, and will take effect on the day we receive this during the hours of 9am to 5.30pm. The principal may charge the cancellation or amendment charge shown in their booking conditions (which may be as much as 100% of the cost of the travel arrangements) and in addition you must pay us the cancellation or amendment charge stated below.

  • Outside 5 Weeks of Departure - 20% or Loss of deposit, whichever the greater
  • Within 5 weeks of Departure - 50% cancellation charge
  • Within 2 weeks of Departure - 100% cancellation charge

With regard to changes and cancellations made by the principal, we will inform you as soon as reasonably possible. If the principal offers alternative accommodation or a refund, you will need to let us know your choice within the time frame we stipulate. If you fail to do so the principal will assume that you have accepted the change.

Your contract is with the principal and its booking conditions apply. As agent, we accept no responsibility for the provision of the accommodation by the principal. Our responsibilities are limited to making the booking in line with your instructions. We also don't accept responsibility for any information about the accommodation that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

Please be aware that the booking conditions of the principal will normally state that your stay can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. Principals will also often require you to pay for any damage you cause to the accommodation. We are under no obligation to you if any event such as this occurs. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the principal or any third party as a result.

Because the contract for your accommodation is between you and the principal, any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the principal or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish - please contact Customer Services.

We are a Member of TTA (Travel Trust Association), membership number U8531. We are obliged to maintain a high standard of service to you by TTA's Code of Conduct. Further information on the Code of Conduct can be found on TTA's website

The booking information that you provide to us will be passed on only to the relevant principal or other persons necessary for the provision of your accommodation. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information on as above, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.

Many of the principals that we act for offer protection for your monies. This means that, if in the unlikely event of their insolvency your accommodation can't be provided, you will receive your money back or, if your stay has started, arrangements will be made for you to be able to continue as planned. If the principal that you have chosen doesn't offer such protection we may be able to offer suitable insurance cover under the TTA Protection Plan. Please ask for full details.

These terms of business are governed by English law and the courts of England and Wales have jurisdiction (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scots or Northern Irish law, as applicable.)


Passengers must be in possession of a valid passport and necessary visa(s) and health certificates. In case of passengers being refused entry by any immigration or other authority all repatriation costs are to be borne by the passenger.

Any passenger booking a flight (with or without a hotel), must provide their full passport number, nationality, start date and expiry date. These details can all be provided in the members' area of the site. Failure to provide this information may result in you being charged at the airport by the relevant airline. will not be held responsible should you fail to provide us with the passport information prior to your holiday.

All rates on are for UK passengers only. It is very important you carry the right documentation with you such as your passport or equivalent ID card. cannot be held responsible for any problems at the check-in if these documents are not coherent with the restrictions mentioned.

At the time of booking it is the customer's responsibility to advise us of any special mobility requirements for flights, transfers or hotels. Please note however, these cannot be guaranteed.

If you need any more information regarding passports, please check the Identity and Passport Service for more information


We hope your travel arrangements run as smoothly as possible and that you will enjoy your holiday. However, if you have a complaint while you are in the resort, you must first report it immediately to the local representative of the supplier or to the accommodation management. If the problem cannot be resolved on the spot you should make a written complaint to the supplier's representative in the resort and report the matter in writing to within 14 days of returning to the UK. Please note that you should allow 28 days so that all issues raised can be concluded and resolved.

If you incur any out of pocket expenses when in resort, you must obtain and keep any receipts detailing each cost. Failure to send in receipts as part of a complaint may waiver your right to claim back any monies owed.

If you do not receive a booking confirmation email from us within 48 hours you must let us know as failure to do so may lead to missed emails about your booking which we cannot be held responsible for. It is your responsibility at all times to ensure that your email address remains active. If your email address changes you must advise us immediately and similarly let us know if you do not receive our acknowledgment of your email address change within 48 hours.


We will not make compensation payments for any cancellation/changes caused as a result 'force majeure'. Force Majeure means any inability by us to perform our contractual obligations resulting from any cause or reason whatsoever beyond our reasonable control. This includes, but is not limited, to acts of war (whether war is declared or not), the threat of war, riots, civil disturbances, industrial disputes, terrorist activity, natural disasters, fire, inclement weather, technical problems to transport, airline failure, closure or disruption to airspace or airport.


We have taken every possible measure to ensure the confidentiality of your personal information. However, some of the details must be passed to the suppliers associated with your holiday, such as your tour operator, airline, hotel, transport company, insurance provider etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration, if required by them, or as required by law. Please note that once your information is passed onto the suppliers associated with your holiday, the information becomes subject to their data protection policy. You may view our privacy policy here.

  • When placing a booking you undertake to us that the details you have supplied are correct, including passenger names, dates and credit or debit card details.
  • If there are changes to the details supplied, it will be your responsibility to contact us and request changes. Please use our Contact Us page.
  • will put its' best endeavours to find and rectify any errors and omission as quickly as possible. However because of the sophisticated technology required, there may be times when obvious errors occur such as the price or some other detail displayed being incorrect. In this case shall reserve the right to cancel that contract and the customer will not have any liability to this regard.
  • Our booking platform may accept unrealistic bookings without objecting any further to the user's judgement and in this case we reserve the right to refuse any refunds in respect to those products purchased.
  • does not make any warranty that the website is free from infection by viruses or any other software that has contaminating or destructive properties.
  • When a visitor chooses to pay offline then he/she undertakes that the product(s) selected may not be any longer available. Confirmation of order in this case is made when we receive full payment of the product(s) selected.
  • Our Online Booking services, are provided on an "as is" basis and we do not make any representation or warranty, express or implied, as to the availability of any product(s) or other Holiday Arrangement.
    • For further Government travel advice, please visit this website :


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